LOYALTY POINTS

 

FAQ   My Rewards   History   Reward Redemption   

 

    Furless Repeat Offenders

     

    New members creating store accounts for the first time automatically earn 20 welcome points

    The reward system for Furless Repeat Offenders is as follows:

             100 points = $5 off

             200 points = $10 off

             300 points = $20 off

             500 points = $25 off

     

    Earning Ratio

    Every $1 spent is equivalent to 1 point earned

    The calculation of the number of points awarded for an order excludes: taxes, shipping fees, store credits, discounts applied via coupon codes, and discount rules in the order

    Earning ratio is calculated based on the currency specified on the site

     

    Birthday Bonus

     

    A yearly birthday bonus is equivalent to 50 points

    To be eligible for the birthday bonus, the member’s loyalty account must be active 

    To be eligible for the birthday bonus, a member needs to register their birthday on their Account page no later than the last day of their birthday month. In this case, the birthday bonus will be awarded at the end of that month

    If a member registers their birthday before the beginning of their birthday month, the birthday bonus is awarded at the beginning of their birthday month

    To be eligible for the birthday bonus, a member must have made at least one lifetime qualifying order. A lifetime qualifying order refers to a fulfilled or shipped order that has not been cancelled or refunded

    The qualifying order must be made at least 30 days before the first day of  the member’s birthday month if they want to qualify for the birthday bonus for that calendar year

    Once qualified, a member will receive their birthday bonus every year until they disable the Birthday Bonus option

    Members can promote the birthday bonus offer on their social media and email accounts by sharing the link

      

    Gift Certificates

     

    Customers will always earn points for orders that are paid for via gift certificates

    Customers earn points when an order is marked as “Shipped/ fulfilled”

     

    Order Point Subtractions

    Points earned from an order may later be subtracted from a member’s account  under the following conditions: 

    • If an order status is marked as “Cancelled” or “Declined”
    • If an order contains a refunded amount, then points will be subtracted based on the refunded amount
    • If an order status is marked as “Refunded” but there is no refunded amount value, all points originally earned for that order will be subtracted