FREQUENTLY ASKED QUESTIONS

Furless Frequently Asked Questions

 

IS YOUR SITE SAFE AND SECURE TO SHOP FROM?

Yes! Our site is encrypted with an SSL certificate, and is using a platform that is Level 1 PCI compliant, protecting you from hackers, as well as Bank vault security. Your orders are safe with us.

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ARE YOUR PRODUCTS PALM OIL FREE?

Palm oil is destructive to wildlife, biodiversity, and is one of the main causes of deforestation. It is also contributing to climate change. Furless supports the use of palm oil sourced from accredited sustainable sources.

 

IS YOUR PACKAGING ECO FRIENDLY?

Yes, all our parcels are packed in eco friendly packaging that can either be thrown in the recycling bin, or biodegradable. The packing chips we use in our boxes are Bio-Fill that has been manufactured from 100% natural starch which is a renewable resource, making it compostable, static, odour and dust free. Once water is applied to Bio-Fill it quickly breaks down.

 

DO YOU HAVE AN AFFILIATE PROGRAM?

Yes, you can apply for it here.

 

WHICH PAYMENT METHODS DO YOU TAKE?

We accept PayPal, credit card (VISA, MasterCard, American Express), and direct deposit. Please note that direct deposit is available for customers with an Australian bank account only.

 

WHEN WILL I GET MY EXPRESS POST ORDER?

Express Post orders placed before midday 12pm are shipped out the same day, otherwise they are shipped the next business day.

Please note that the Express Post service only applies to those who live within the Express Post areas.

 

HOW MUCH WILL MY ORDER COST IN MY CURRENCY?

You may use a currency converter to figure out the cost of your order in your own currency.

 

HOW MUCH DOES SHIPPING COST?

Furless has a flat rate of $8 within Australia.

International orders are calculated by the Australia Post shipping calculator based on weight. In order to calculate the price, add the products you want to your cart, go to the checkout, and select the country you wish to ship to. The cart will then give you a shipping estimate.

For more information on postage click here.

 

ARE THERE SHIPPING RESTRICTIONS?

 

Nail polish cannot be shipped internationally, or via Express Post. Standard shipping within Australia will only be accepted, as nail polish are classed as dangerous goods, and cannot be sent via air.

 

Nail polish CANNOT be shipped to the following postcodes:

 

Tasmania:

7255, 7256, 7257

South Australia:

5710

Western Australia:

6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761

Northern Territory:

0822, 0852, 0860, 0872, 0880, 0881

Queensland:

4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4897, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890

New South Wales:

2836, 2880, 2898, 2899

At the moment, the shopping cart will still allow you to put nail polish in your cart and checkout. We may need to refund you the cost of the polish before shipping the rest of your order.

 

HOW LONG DOES POSTAGE/SHIPPING TAKE?

Orders posted within Australia generally take between 1 - 4 days - longer for remote areas.

Parcels sent within Australia can be estimated here: http://auspost.com.au/personal/parcel-service-standards.html

International orders average around 10 working days, or 2 weeks to arrive, though parcels can take up to 4 weeks, and sometimes even 8 weeks to certain countries.

Parcels sent internationally can be estimated here: http://auspost.com.au/parcels-mail/sending-overseas.html

Please note international parcels are sent via air mail by default. For more information on shipping, please click here.

Express Post orders arrive guaranteed the next day, assuming the destination is within the Express Post delivery area. Orders are dispatched the same day if made before midday 12pm, otherwise they are sent out the next business day.

 

HOW DO I PAY VIA DIRECT DEBIT?

You may pay via direct debit if you own an Australian bank account.

PAYING VIA DIRECT DEBIT:
Account Name: Furless
BSB: 302162
Account Number: 0620450

Do not forget to include the order number ( B5A4Q3 ) in the comments of the bank transfer so that we can match it to your order.

 

DO YOU TEST ON ANIMALS?

No. Check out our animal testing policy here.

 

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to anywhere in the world!

For more information on postage click here.

 

DO YOU OFFER FREE SAMPLES TO BLOGGERS?

In place of free product requests we have created an exclusive discount for bloggers and YouTubers.

To apply, click here.

 

HOW DO I RETURN AN ITEM?

If you are not completely satisfied with your Furless purchase, send the item back to us within 14 days after confirmed delivery, and we will either replace the item free of charge, or refund your money, less shipping costs.

  • Used items will not be accepted sorry

  • Damaged or faulty items will be replaced or refunded. Please send us a photo of the item to: support @ furlesscosmetics . com . au

  • Please report any missing or damaged items to us within 3 days of receipt

  • Please return your item in its original packaging including plastic sleeves and cardboard boxes

 In order for us to process your request quickly, we require you to fill out the refund/return request form found in your "My Account" area. Click on "Completed orders", then click on "Return Item(s). 

Please send your items to:

Furless

PO Box 202

Ourimbah NSW

Australia

 

DO YOU HAVE AN INDUSTRY DISCOUNT FOR MAKEUP ARTISTS?

Yes! We offer a 20% discount to makeup artists working in the industry. To apply, click here.

 

ARE ALL YOUR PRODUCTS VEGAN?

Yes!

 

DO YOU OFFER DISCOUNTS TO STUDENTS?

No we don't sorry.

 

WHER ARE YOUR BRUSHES MADE?

Our brushes are made in China, in a sweatshop and child labour free factory. 

 

HAS YOUR MICA BEEN SOURCED FROM RESPONSIBLE MINES?

The mica used in our eyeshadow is mined in India, in a child labour free mine. We requested a signed statement from our supplier guaranteeing the mica has been sourced responsibly.

 

WHAT TYPE OF SILICA IS USED IN YOUR PRODUCTS?

The silica we use in our products is cosmetic grade hydrated silica/silicone dioxide.

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