- TERMS & CONDITIONS
TERMS & CONDITIONS
All orders are generally shipped out the same day we receive your payment, however, during busy periods, orders may take longer to ship.
We reserve the right to refuse orders we think may be fraudulent.
Please also note that direct debit payments are usually received by our bank the day after you have made the payment. If you have chosen express post, your order will be posted out to you once your payment has been received.
Orders placed on Friday or over the weekend that are paid for via direct debit can take up until midday Monday or Tuesday to arrive in our bank account. Your order will be shipped out once we receive your payment.
Furless accepts payment via PayPal, Visa, American Express, Mastercard, and direct deposit for those with Australian bank accounts.
REFUNDS & RETURNS
If you are not completely satisfied with your Furless purchase, send the item back to us within 14 days after confirmed delivery, and we will either replace the item free of charge, or refund your money, less shipping costs.
Used items will not be accepted sorry
Damaged or faulty items will be replaced or refunded. Please send us a photo of the item to: support @ furlesscosmetics . com
Please report any missing or damaged items to us within 3 days of receipt
Please return your item in its original packaging including plastic sleeves and cardboard boxes
In order for us to process your request quickly, we require you to fill out the refund/return request form found in your "My Account" area. Click on "Completed orders", then click on "Return Item(s)."
Send items to:
PO Box 202
Ourimbah NSW 2258
AFFILIATE TERMS & CONDITIONS
By joining our affiliate program, you acknowledge that you have read, understood and agree with the terms and conditions stated.
furlesscosmetics.com.au reserves the right to add, delete and/or modify any of the terms and conditions in this agreement, at any time and at its discretion alone, by posting a notice announcing a change or a new agreement on the furlesscosmetics.com.au website. If you do not wish to accept a particular amendment, you only reserve the right to terminate the agreement and your participation in the affiliate program. Your continued participation in the affiliate program following notice of a change or a new agreement on the furlesscosmetics.com.au website will automatically constitute acceptance of the changes.
You must use the affiliate program in a manner that demonstrates common sense and respect for the rights of furlesscosmetics.com.au and third parties.
You may not use our affiliate program on a website promoting sexually explicit material, violence, any kind of discrimination or illegal activities.
Any kind of advertisement causing damage to our name or products are prohibited.
Spam, unwanted commercial e-mails, posting in inappropriate newsgroups or forums (non-commercial for example) are also prohibited.
You may not advertise in any way that effectively conceals or misrepresents your identify, your domain name or your return e-mail address.
You may not use our affiliate program on any website url that contains all or part of our products name, company name or web site name.
At its discretion alone, with or without notifying you, furlesscosmetic.com.au reserves the right to terminate this agreement and your participation in our affiliate program immediately, should you commit fraud in your use of our affiliate program or should you abuse this program in any way. If such fraud or abuse is detected, furlesscosmetics.com.au shall not be liable to you for any commission for such fraudulent sales.
How does your affiliate program work?
There are a few simple steps to becoming a Furless affiliate:
1. Create a PayPal account for your affiliate sales to be paid into. You will use your PayPal email address when you apply as an affiliate.
To create a PayPal account click here.
2. Create your affiliate account here. Sign up to a program and follow the instructions by filling out the relevant details, such as your PayPal account email address. Congratulations, you have now successfully created your Furless affiliate account!
3. Now you will need to paste the code from the banners (assets) you have chosen into your site, or you can paste your link.
4. Add a link to our website on your website, blog, Facebook, Twitter or YouTube channel.
To copy the code or the link, you need to highlight the section you want to copy by dragging your cursor over it, then press ctrl c. To paste the code or link into your blog or website, you need to press ctrl v. On a MAC, replace pressing the ctrl button with the command or apple key.
Our Affiliate program will detect each click generated by your affiliate ID and store a cookie in the visitor's computer.
If the visitor makes a purchase within 30 days of the first click, you'll get 10% of the sales revenue!
We keep track of the most recent clicks and you can see them on your own affiliate area (it's an easy way to make sure the link you added on your website is working properly).
How much money will I make?
You will receive 10% of the sales revenue for each product sold, excluding shipping costs.
Coupon codes are not a part of the affiliate program, and are not linked in any way. We don't offer compensation for orders put through using coupon codes.
How do I get paid?
You will receive your payment via PayPal.
When will I get paid?
We ensure a 30 day money back guarantee, so we cannot pay a sale before 30 days after the order was made.
You will be paid in Australian Dollars (AUD).
Please note that banner content is subject to change. This includes coupons, offers, and sales.
Don't see the banner size you are after? Request it!
BLOGGER DISCOUNT TERMS
You will receive 20% OFF your orders.
There is a limit of 1 item per brush or set, and a limit of 3 per makeup item shade.
Not to be used in conjunction with other offers such as free shipping or discounts.
Abuse or misuse of your codes will result in the codes being removed from your account.
Publishing the codes publicly is prohibited.
Bloggers and YouTubers:
Furless does not accept requests of payment for product reviews.
Furless does not offer compensation for banners or coupon codes placed on your website, blog or YouTube channel, unless it is via the official affiliate program.
Prizes are to be claimed within 30 days of announcement.
CODE OF CONDUCT
Furless will not accept abusive or defamatory behaviour directed at staff either by phone, email or via social media. Any persons found to be insulting, insinuating, abusive, or acting aggressively towards Furless on social media will be blocked.
Customers found to be acting in an aggressive, defamatory, or abusive manner will have their orders refunded and cancelled, and their registration denied.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Web browser cookies
How we use collected information
Furless may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
PO Box 202 Ourimbah NSW 2258 Australia.
This document was last updated on May 15, 2016